Midyear Symposium



10:00-10:15     Introduction
10:15-12:15     Presentations:
12:15-01:30     Lunch Break
01:30-04:00     Presentations:
04:00-05:30     Research Development Workshop*
05:30-05:45     Sharing and Closing
* For IM-PhD students and faculty members only


Evaluation of ICT Investment


The objective of the study is to explore and understand the evaluation of ICT investments within organizations. The study will be conducted in two phases. In the first phase, a review of extant literature on value creation of ICT will be performed. This should yield a theory paper that presents a conceptual model illustrating the sources of value for ICT investments and perhaps a potential second paper based on a meta-analytical synthesis of existing empirical findings In the second phase, the conceptual model developed in the previous phase will be validated based on the benchmark data of ICT costs and benefits that is collated from companies across multiple industries.. Specifically, this benchmark data will shed light on how costs and benefits of ICT investments are defined by organisations in practice.

Studying the Wicked and the Creative: On the Practice of Designing Social Media

Ileana Maris

This presentation outlines my research on the practice of designing social media. In this research, I explore designing not only as a technical, rational process but as a wicked and creative practice. By bringing together actor network theory and practice theory, I intend to explore how the practice of designing social media is performed by and negotiated in heterogeneous assemblages of people and the objects they attach to and work with. I explore the practice of designing from three complementary perspectives: 1. as patterns of design activities; 2. as knowing in practice; and 3. as an ordering practice. Research methods, analyses techniques and the contributions of this study are outlined as well.

Social Media and Community Participation

Robin Effing

The level of member participation in traditional communities such as church and political parties is declining. It has become less obvious to engage in this particular type of non-profit organizations. At the same time Internet use is changing. It seems like people are tired of talking to computers. They want to connect to humans instead of computers. This is the decade of Social Media such as Facebook, Twitter and Youtube. People are using online profiles to activate social networks, share content and work together. This study will make clear how the implementation of Social Media can change community participation at non-non-profit organizations.

Generative Collectives

Wietske van Osch

Analyzing generative group activities against the backdrop of an increasingly connected world, this theory development paper introduces the concept of “generative collectives” as a new framework for classifying internet-based collectives and a novel theoretical lens for explaining why some internet-based groups are more generative than others. Generative collectives are groups of people with shared interests or goals who mutually engage in rejuvenating, reconfiguring, reframing and revolutionizing acts. We submit that any type of collective has the capacity to be generative; however, some collectives are more generative than others. We explore a number of structural, cognitive and technical dimensions of internet-based generative collectives and provide a framework for classifying these collectives and their respective levels of entropy as a proxy for their collective generative capacity. Subsequently, we derive and illustrate four archetypes of internet-based generative collectives, which can help account for the varying levels of generativity in different groups. Finally, implications for future research and practice are discussed.

How to Collect Data to Validate a Causal Model

Eric Onderdelinden

Based on an extensive review of available literature the main factors that influence the costs and benefits associated with IT in Mergers and Acquisitions have been identified. Based on personnel practical experience and some additional free format interview some additional factors, not present in any of the publication have been identified. The relationships between the factor as identified in literature and the interviews have been added. Factors and relationship together are combined into a causal model. The next step in the research is to collect the data to validate or falsify the relationships in the causal model. I’m evaluating the best way to collect the data. Factors that are influencing the decision: availability of data, time window to collect data, amount of data to be collected, data collection approaches by other scholars in this domain, acceptable collection method from a University perspective and collection methods suitable for potential publications and conferences.

A Decision Enhancement Studio for Developing Shared Service Centres in the Dutch Government

Arjan Knol

Many shared service centres (SSCs) are being established in organizations in the Netherlands, primarily in order to save costs. However, developing SSCs proves to be a difficult task. This research aims to support two complex decisions that are made when developing SSCs in the Dutch government: 1) the sourcing decision and 2) the arrangement / scalability decision. Applying decision enhancement services of Keen & Sol (2008) is postulated to be a suitable approach to realize this goal. Following this approach, a so-called decision enhancement studio in the domain of SSCs in the Dutch government will be designed. This provides insight if and how such a decision studio can support the aforementioned complex decision-making processes in this domain, contributing to the research fields of effective decision-making and sourcing.

Understanding the business value of IT

Sanneke van der Linden

My research project is about the business value of IT. The starting point of my research is the fact that organizations spend a lot of money on IT / IT projects (up to 10 or 15 percent of their revenues) and 70% of all IT projects tends to fail. ‘Doing’ IT and IT projects is closely related to decision making. The main question is: What principles regarding decision making on IT con-tribute to the effective realization of the business value of IT? My research is in a developmental stage. So far a draft version of my research plan is available, but it needs to be strengthened.

Preventing Mindless Enterprise 2.0 Adoption: Design and Deployment of a GDSS-Supported Strategic Episode

Steven De Hertogh

Web 2.0 technologies hold within them the promise of significant and valuable, yet emergent changes in (inter-)organisational communication patterns. However, many organizations may experience that this ambition may actually clash with past habits of relying on designed and structured change strategies for communication flows. In previous work, we have established how the successful introduction of web 2.0 technologies in an organization (i.e. enterprise 2.0) requires finding a balance between controlling and relinquishing control over (inter-)organizational communication patterns. This paper builds on that work to introduce the design and deployment of a group decision support system (GDSS) and facilitation process aimed at helping leadership teams avoid mindless investments in enterprise 2.0. As a theoretical basis for the design of the process and artefacts, we draw on the theories of strategic episodes as described by, general systems theorist, Niklas Luhmann, and Churchman’s work on Singerian inquiry systems.